Terms of service

Speelmuurtje is registered with the Dutch Chamber of Commerce (Kamer van Koophandel) under number 72625406 and is located at Stationsplein 26 (6512 AB) in Nijmegen, the Netherlands.

Article 1 Definitions
1. In these terms and conditions, the following terms shall have the meanings set out below, unless expressly stated otherwise:
2. Speelmuurtje is the sole proprietorship of L. Spelier.
3. Business: the natural person or legal entity acting in the exercise of a profession or business. 4. Buyer: the Business that enters into a (distance) agreement with Seller. 5. Seller: the supplier of products to Buyer, hereinafter: Speelmuurtje.
6. Offer: any written offer to Buyer to supply Products by Seller. 7. Products: the products offered by Speelmuurtje are play systems. 8. Agreement: the (purchase) agreement aimed at the sale and delivery of products purchased by Buyer from Speelmuurtje.
9. Website: the website used by Speelmuurtje is https:// www.speelmuurtje.nl.

Article 2 Applicability
1. These terms and conditions apply to every Offer made by Speelmuurtje and to every agreement between Speelmuurtje and a Buyer, as well as to every product offered by Speelmuurtje. These terms also apply to all agreements with Speelmuurtje for the performance of which third parties need to be engaged.
2. Before a (distance) agreement is concluded, Buyer is given access to these terms and conditions. If this is not reasonably possible, Speelmuurtje will indicate to Buyer how the terms and conditions can be viewed, which are in any case published on Speelmuurtje's website(s), so that Buyer can easily save these terms and conditions on a durable medium.
3. The applicability of any (other) general or (purchasing) terms and conditions of Buyer is expressly rejected. Only Speelmuurtje's terms and conditions apply.
4. Deviation from these terms and conditions is, in principle, not possible. In exceptional situations, deviation from these terms and conditions is possible if expressly agreed in writing with Speelmuurtje.
5. These terms and conditions also apply to additional, amended, and subsequent agreements with Buyer.
6. If one or more provisions of these terms and conditions are wholly or partially null and void or are voided, the remaining provisions of these terms and conditions shall remain in effect, and the null and void provision(s) shall be replaced by a provision with the same purpose and intent as the original provision.
7. Any ambiguities regarding the content, interpretation, or situations not regulated in these terms and conditions must be assessed and interpreted in accordance with the spirit of these terms and conditions.

Article 3 The Offer
1. All offers made by Speelmuurtje are without obligation, unless expressly stated otherwise in writing. If the offer is valid for a limited period or subject to specific conditions, this will be expressly stated in the offer. A quotation only exists once it has been recorded in writing. 2. Speelmuurtje is only bound by a quotation if Buyer's acceptance thereof is confirmed in writing within fourteen days. Nevertheless, Speelmuurtje has the right to refuse an
agreement with a potential Buyer for a reason that is valid for Speelmuurtje. 3. The offer contains a complete and accurate description of the product offered. The description is sufficiently detailed to enable Buyer to make a proper assessment of the offer. Obvious mistakes or errors in the offer shall not bind Speelmuurtje. The images and specific information in the offer are merely indicative and cannot form grounds for any compensation or for dissolving the (distance) agreement. Speelmuurtje cannot guarantee that the colors shown in the images exactly match the actual colors of the product.
4. Delivery times stated in Speelmuurtje's quotations are indicative and, if exceeded, do not give Buyer any right to dissolution or compensation, unless expressly agreed otherwise. 5. A combined price quotation does not obligate Speelmuurtje to deliver part of the goods included in the offer or quotation at a corresponding part of the stated price. 6. Offers or quotations do not automatically apply to repeat orders. Offers and quotations are only valid while supplies last, on a first-come, first-served basis.

Article 4 Formation of the agreement
1. The agreement is formed at the moment Buyer accepts an Offer from Seller by paying for the relevant product.
2. An Offer may be made by Buyer via the webshop, by e-mail, or by telephone. 3. If Buyer has accepted the Offer by entering into an agreement with Speelmuurtje, Speelmuurtje will confirm the agreement with Buyer in writing by e-mail. If the agreement was formed by telephone, Speelmuurtje will confirm the order by e-mail. 4. If the acceptance deviates (on minor points) from the offer set out in the quotation or invoice, Speelmuurtje is not bound by it. Buyer must pay the full quotation or invoice, unless Buyer can demonstrate that a different arrangement was agreed. 5. Speelmuurtje is not bound by an Offer if Buyer could reasonably have expected, or should have understood or ought to have understood, that the Offer contained an obvious mistake or clerical error. Buyer cannot derive any rights from such a mistake or clerical error. 6. Arrangements or agreements may only be entered into by authorized staff members, or persons employed or engaged by Speelmuurtje who have authority to represent Speelmuurtje and hold written authorization to do so.
7. The right of withdrawal does not apply to a Business.

Article 4A Ongoing transactions
1 Buyer may terminate an agreement of indefinite duration for the regular delivery of products at any time, subject to a notice period of one month and the termination rules agreed for that purpose. If Buyer acts in the exercise of a profession or business, Buyer may only terminate this agreement with a notice period of three months, in accordance with the agreed termination rules.
2 The agreement referred to above may be terminated by Buyer in the same manner in which it was entered into by Buyer.
3 An agreement of definite duration for the regular delivery of products ends automatically upon completion of the final delivery.
4 If an agreement has a duration of more than one year, Buyer may, after one year, terminate the agreement at any time subject to a notice period not exceeding one month, unless terminating before the end of the agreed duration cannot reasonably and fairly be justified.

Article 5 Performance of the agreement
1. Speelmuurtje will perform the agreement to the best of its insight and ability and in accordance with the requirements of good workmanship.
2. If and insofar as proper performance of the agreement so requires, Speelmuurtje has the right to have certain work performed by third parties at its own discretion. 3. Buyer shall ensure that all information which Speelmuurtje indicates is necessary, or which Buyer should reasonably understand to be necessary for the performance of the agreement, is provided to Speelmuurtje in good time. If the information required for performance of the agreement is not provided to Speelmuurtje in good time, Speelmuurtje has the right to suspend performance of the agreement and/or to charge Buyer for the additional costs resulting from the delay in accordance with the usual rates. 4. Before proceeding with performance of the agreement, Speelmuurtje may require security from Buyer, or full advance payment.
5. Speelmuurtje is not liable for damage of any kind resulting from Speelmuurtje having relied on incorrect and/or incomplete information provided by Buyer, unless Speelmuurtje was aware of such incorrectness or incompleteness.
6. Buyer shall indemnify Speelmuurtje against any claims from third parties who suffer damage in connection with the performance of the agreement which is attributable to Buyer. 7. If and insofar as Speelmuurtje, for whatever reason, cannot deliver the order placed by Buyer, the customer is only entitled to receive the wholesale value of the products.

Article 6 Delivery
1. Delivery shall, in principle, take place from Speelmuurtje's warehouse.
2. If the commencement, progress, or delivery of the services is delayed because, for example, Buyer has not provided all requested information, or not in time, has not provided sufficient cooperation, the (advance) payment has not been received by Speelmuurtje in time, or any other delay arises due to circumstances beyond Speelmuurtje's control, Speelmuurtje is entitled to a reasonable extension of the delivery term. All agreed delivery terms are never strict deadlines. Buyer must give Speelmuurtje written notice of default and allow it a reasonable period to still deliver. Buyer is not entitled to any compensation as a result of the delay that has occurred.
3. Buyer is obliged to take delivery of the goods at the moment they are made available to Buyer under the agreement, even if they are offered to Buyer earlier or later than agreed.
4. If Buyer refuses to take delivery or fails to provide information or instructions necessary for delivery, Speelmuurtje is entitled to store the goods at Buyer's expense and risk.
5. If the goods are delivered by Speelmuurtje or an external carrier, Speelmuurtje is entitled, unless otherwise agreed in writing, to charge any delivery costs. These will then be invoiced separately.
6. To the extent it is agreed that delivery and installation must take place on Buyer's premises, this shall be entirely at Buyer's risk, regardless of what has been agreed for the calculation of delivery costs.
7. If Speelmuurtje requires information from Buyer for the performance of the agreement, the delivery period commences after Buyer has made this information available to Speelmuurtje.
8. If Speelmuurtje has stated a delivery period, this is indicative. If the product is in stock and delivery proceeds on schedule, Speelmuurtje will deliver the product within 3 weeks to the address provided by Buyer within the Netherlands, except for (extraordinary) circumstances that extend the delivery period. Longer delivery periods apply to deliveries outside the Netherlands. The maximum period within which orders will be fulfilled is 6 weeks.
9. Speelmuurtje is entitled to deliver the goods in installments, unless otherwise agreed in the agreement or unless the partial delivery has no independent value. Speelmuurtje is entitled to invoice such partial deliveries separately.
10. Deliveries will only be carried out once all invoices have been paid, unless expressly agreed otherwise.
11. Speelmuurtje reserves the right to refuse delivery if there are reasonable grounds to fear non-payment.

Article 6A Packaging and transport
1. Speelmuurtje undertakes towards the client to properly package the goods to be delivered and to secure them in such a way that, under normal use, they reach their destination in good condition.
2. Unless otherwise agreed in writing, all deliveries are made exclusive of sales tax, inclusive of packaging and packaging materials (with the exception of packaging for which it is customary to charge a separate deposit).
3. Accepting goods without noting any objections or remarks on the waybill or receipt serves as proof that the packaging was in good condition at the time of delivery. 4. Every Buyer is deemed to be in possession of any required import and/or payment permits. The absence or withdrawal of such permits does not release Buyer from the obligation to take delivery of the goods in the agreed manner. If the goods are sold by Speelmuurtje without customs clearance, a client cannot derive from this any right to cancel the order.
5. The risk of force majeure events shall always be borne by Buyer.
6. If Buyer agrees that the ordered goods will be delivered via direct shipment from abroad, the risk of (improper, untimely, and/or non-) delivery shall be borne entirely and fully by Buyer.

Article 7 Inspection, complaints
1. Buyer is required to inspect the delivered goods at the time of delivery, or in any case within fourteen days of receipt of the delivered goods, but shall only unpack or use them to the extent necessary to assess whether Buyer wishes to keep the product. In doing so, Buyer should examine whether the quality and quantity of the delivered goods correspond to the agreement and whether the products meet the requirements that apply to them in normal (commercial) trade.
2. Buyer is required to investigate how the product should be used and, in the case of personal use, to test the product in accordance with the instructions for use. Speelmuurtje accepts no liability for misuse of the product by Buyer, nor for incorrect advice given by Buyer to Buyer's own customers.
3. Any visible defects or shortcomings must be reported to Speelmuurtje in writing within seven days of delivery at info@speelmuurtje.nl, stating the invoice number. Non-visible defects or shortcomings must be reported within one month of discovery, but no later than six months after delivery. If the product is damaged due to careless handling by Buyer, Buyer is liable for any resulting loss in value of the product.
4. If a complaint is filed in time pursuant to the preceding paragraph, Buyer remains obliged to accept and pay for the purchased goods. Should Buyer wish to return defective goods, this shall only be done with Speelmuurtje's prior written consent and in the manner specified by Speelmuurtje. Speelmuurtje has the right to refuse custom-made products, or to accept them only under special conditions to be agreed separately.
5. If Buyer exercises its right of withdrawal, it shall return the product and all accessories, insofar as reasonably possible, in their original condition and packaging to Speelmuurtje, in accordance with Speelmuurtje's return instructions.
6. If Buyer exercises its right of withdrawal, the costs thereof shall be borne by Buyer. 7. Returns may be sent to the designated return address. Business address: Stationsplein 26, 6512 AB, Nijmegen.
8. Refunds to Buyer will be processed as soon as possible, but payment may take up to 30 days after receipt of the returned goods. Refunds will be made to the previously provided account number.
9. If Buyer exercises its right to complain, it is not entitled to suspend its payment obligation, nor to
set off outstanding invoices.
10. In the event of an incomplete delivery, and/or if one or more products are missing, and this is attributable to Speelmuurtje, Speelmuurtje will, upon Buyer's request, either send the missing product(s) afterward or cancel the remaining order. The delivery confirmation of the products shall be decisive in this regard. Any damage suffered by Buyer as a result of the deviating scope of the delivery cannot be recovered from Speelmuurtje.
11. A complaint is not possible if Buyer had incorrect or different expectations of the relevant product.
Article 8 Product use and maintenance
1. In the event of a malfunction of the product, Buyer must contact Speelmuurtje. If maintenance is required, Speelmuurtje will put Buyer in touch with a company that can carry out maintenance and repairs.
2. Buyer can install the play system itself in a simple manner. Buyer needs a stable internet connection for this. Without internet, the product will not function.
3. Buyer must refrain from any conduct or infringement that could cause damage to the system.

Article 9 Prices
1. During the validity period of the offer, the prices of the offered products will not be increased, except in the event of changes in sales tax rates.
2. The prices stated in the offer are exclusive of sales tax and other government levies, as well as shipping and any transport and packaging costs, unless expressly stated otherwise. 3. The prices stated in the offer are based on the cost factors applicable at the time the agreement was concluded, such as: import and export duties, freight and unloading costs, insurance, and any levies and taxes. Any favorable or unfavorable differences at the time of arrival, shipment, or delivery shall be to the benefit or detriment of Buyer. 4. If products are subject to price fluctuations in the financial market over which Speelmuurtje has no influence, Speelmuurtje may offer such products at variable prices. The offer will state that the prices are indicative and may fluctuate. 5. Three months after the formation of the agreement, Speelmuurtje may apply price increases at its own discretion. If price increases occur within this three-month period, this can only be the result of a statutory regulation.

Article 10 Payment and collection policy
1. Payment must be made by advance payment on an invoice basis within a payment term of no more than 14 days, in the currency in which the invoice was issued. Objections to the amount of the invoices must be reported within 7 days of the invoice date but do not suspend the payment obligation.
2. Buyer cannot derive any rights or expectations from a previously issued estimate, unless the parties have expressly agreed otherwise.
3. Buyer must pay these costs in one lump sum, to the account number and details made known to Buyer by Speelmuurtje. Except in special circumstances, Buyer may only agree on a further payment term with Speelmuurtje's explicit written consent.
4. If agreed, an advance payment must be made before Speelmuurtje commences its services.
5. In the event of liquidation, bankruptcy, attachment, or suspension of payment of Buyer, Speelmuurtje's claims against Buyer shall become immediately due and payable.
6. Speelmuurtje has the right to apply payments made by Buyer first to the costs owed, then to any accrued interest, and lastly to the principal sum and any current interest. Speelmuurtje may, without thereby being in default, refuse an offer of payment if Buyer designates a different order of allocation
. Speelmuurtje may refuse full repayment of the principal sum if this does not also include payment of the accrued and current interest as well as the costs. 7. If Buyer fails to meet its payment obligation and has not fulfilled its obligation within the payment term of 14 days set for that purpose, Buyer (if Buyer placed the order in the exercise of a profession or business) shall be in default without further notice of default being required.
8. From the date on which Buyer is in default, Speelmuurtje will, without further notice of default, claim the statutory commercial interest rate (being at least 5% per year) from the first day of default until full payment, as well as compensation for extrajudicial collection costs in accordance with Section 6:96 of the Dutch Civil Code, calculated according to the scale set out in the Extrajudicial Collection Costs Decree (Besluit vergoeding voor buitengerechtelijke incassokosten) of July 1, 2012.
9. If Speelmuurtje has incurred greater or higher costs which were necessary, these costs shall be eligible for reimbursement. Legal and enforcement costs incurred shall also be borne by Buyer.

Article 11 Retention of title
1. All goods delivered by Speelmuurtje remain the property of Speelmuurtje until Buyer has fulfilled all of the following obligations arising from all agreements concluded with Speelmuurtje. 2. Buyer is not authorized to pledge the goods subject to retention of title, nor to encumber them in any other way.
3. If third parties levy attachment on the goods delivered under retention of title, or wish to establish or enforce rights thereon, Buyer is obliged to notify Speelmuurtje thereof as soon as may reasonably be expected.
4. Buyer undertakes to insure and keep insured the goods delivered under retention of title against fire, explosion and water damage, as well as against theft, and to make the policy of this insurance available for inspection upon first request.
5. In the event that Speelmuurtje wishes to exercise the ownership rights referred to in this article, Buyer hereby grants unconditional and irrevocable permission in advance to Speelmuurtje, or to third parties designated by it, to enter all locations where Speelmuurtje's property is located and to take back such goods.
6. Speelmuurtje has the right to retain the product(s) purchased by Buyer if Buyer has not yet (fully) met its payment obligations, notwithstanding an obligation on Speelmuurtje to transfer or deliver. Once Buyer has nevertheless fulfilled its obligations, Speelmuurtje will deliver the purchased products to Buyer as soon as possible, but no later than within 20 working days.
7. Costs and other (consequential) damage resulting from the retention of the purchased products shall be borne by and at the risk of Buyer and shall be reimbursed to Speelmuurtje by Buyer upon first request.

Article 12 Warranty
1. Speelmuurtje warrants that the products comply with the agreement, the specifications, usability and/or soundness stated in the offer, and the statutory rules/regulations applicable at the time the agreement was formed.
2. The warranty referred to above extends only to what has been provided by the manufacturer and applies for a period corresponding to the manufacturer's warranty.
3. If the goods to be delivered do not comply with these warranties, Speelmuurtje will, within a reasonable period after receipt thereof or, if return is not reasonably possible, after written notice of the defect by Buyer, at Speelmuurtje's discretion, either replace the goods or arrange for repair. In the event of replacement, Buyer hereby undertakes to return the replaced item to Speelmuurtje and to transfer ownership thereof to Speelmuurtje.
4. The warranty referred to herein does not apply if the defect arose as a result of
improper or unintended use, or if, without Speelmuurtje's written consent, Buyer or third parties have made or attempted to make modifications to the item, or have used it for purposes for which it is not intended, or have used it under abnormal conditions.
5. If the warranty provided by Speelmuurtje concerns an item produced by a third party, the warranty is limited to the warranty provided for that item by its manufacturer.

Article 13 Suspension and dissolution
1. Speelmuurtje is entitled to suspend performance of its obligations or to dissolve the agreement if Buyer fails to fulfill, or fails to fully fulfill, its (payment) obligations under the agreement. 2. Moreover, Speelmuurtje is entitled to dissolve the agreement(s) existing between it and Buyer, to the extent these have not yet been performed, without judicial intervention, if Buyer fails to fulfill, in a timely or proper manner, the obligations arising from any agreement concluded with Speelmuurtje, as well as in the event of bankruptcy or suspension of payment of Buyer, or in the event of the shutdown or liquidation of Buyer's business.
3. Furthermore, Speelmuurtje is entitled to dissolve the agreement without prior notice of default if circumstances arise of such a nature that performance of the agreement is impossible, or can no longer reasonably and fairly be required, or if other circumstances arise of such a nature that unaltered maintenance of the agreement cannot reasonably be expected. 4. If the agreement is dissolved, Speelmuurtje's claims against Buyer shall become immediately due and payable. If Speelmuurtje suspends performance of its obligations, it retains its rights under the law and the agreement.
5. Speelmuurtje always retains the right to claim damages.

Article 14 Limitation of liability
1. If the performance of the agreement by Speelmuurtje results in liability of Speelmuurtje towards Buyer or third parties, that liability is limited to the costs charged by Speelmuurtje in connection with the agreement. Liability is in any case limited to the amount of damages which the insurance company pays out at most per event per year.
2. Speelmuurtje is not liable for consequential damage, indirect damage, business damage, loss of profit and/or loss suffered, missed savings, damage caused by business interruption, and damage resulting from the use of products delivered by Speelmuurtje, all of which is excluded. 3. Buyer is itself responsible and liable for the use of the play systems by its customers and users. Any damage suffered by Speelmuurtje as a result of an act or omission by Buyer shall be recovered from Buyer, increased by additional compensation.
4. Speelmuurtje is not liable for damage that results or may result from any act or omission based on (incomplete and/or incorrect) information on the website(s) or on linked websites.
5. Speelmuurtje is not responsible for errors and/or irregularities in the functionality of the website and is not liable for malfunctions or for the website being unavailable for whatever reason.
6. Speelmuurtje does not guarantee the correct and complete transmission of the content of e-mail sent by or on behalf of Speelmuurtje, nor its timely receipt. 7. Speelmuurtje expressly disclaims all liability and claims from Buyers and third parties who have suffered (physical) injury through the use of the products. The products offered by Speelmuurtje must only be used in accordance with the terms of use of the manufacturer and software provider. In case of doubt, a Buyer and/or user should contact Speelmuurtje.
8. All claims by Buyer due to any shortcoming on the part of Speelmuurtje shall lapse if they are not reported to Speelmuurtje in writing, with reasons stated, within one year after Buyer became aware, or could reasonably have become aware, of the facts on which it bases its claims.

Article 15 Transfer of risk
The risk of loss or damage to the products that are the subject of the agreement passes to Buyer at the moment the goods leave Speelmuurtje's warehouse. The risk has also passed to Buyer if the goods are placed under the control of Buyer and/or third parties.

Article 16 Force majeure
1. Speelmuurtje is not liable if it cannot fulfill its obligations under the agreement as a result of a force majeure situation, nor can it be held to fulfill any obligation if it is prevented from doing so as a result of a circumstance that is not due to its fault, and that is not attributable to it by virtue of law, a legal act, or generally accepted standards.
2. Force majeure shall in any case include, but is not limited to, what is understood by that term in law and case law, namely: (i) force majeure on the part of Speelmuurtje's suppliers, (ii) the failure of suppliers prescribed or recommended to Speelmuurtje by Buyer to properly fulfill their obligations, (iii) defects in goods, equipment, software, or materials of third parties, (iv) government measures, (v) power outages, (vi) disruption of internet, data network, and telecommunications facilities (for example due to cybercrime and hacking), (vii) natural disasters, (viii) war and terrorist attacks, (ix) general transport problems, (x) strikes at Speelmuurtje's business, and (xi) other situations which, in Speelmuurtje's judgment, are beyond its sphere of influence and which temporarily or permanently prevent fulfillment of its obligations.
3. Speelmuurtje has the right to invoke force majeure if the circumstance preventing (further) performance occurs after Speelmuurtje should have fulfilled its obligation. 4. The parties may suspend their obligations under the agreement for the duration of the force majeure event. If this period lasts longer than two months, either party is entitled to dissolve the agreement, without any obligation to compensate the other party for damages.
5. To the extent that, at the time force majeure occurs, Speelmuurtje has already partially fulfilled its obligations under the agreement or will be able to fulfill them, and the fulfilled or yet-to-be-fulfilled part has independent value, Speelmuurtje is entitled to invoice the part already fulfilled, or yet to be fulfilled, separately. Buyer is obliged to pay this invoice as if it were a separate agreement.

Article 17 – Intellectual Property Rights
1. All IP rights and copyrights of Speelmuurtje belong exclusively to Speelmuurtje and are not transferred to Buyer.
2. Buyer is prohibited from disclosing and/or reproducing, modifying, or making available to third parties any materials in which Speelmuurtje's IP rights and copyrights are vested, without Speelmuurtje's express prior written consent. If Buyer wishes to make changes to items delivered by Speelmuurtje, Speelmuurtje must explicitly approve the intended changes.
3. Buyer is prohibited from using the products in which Speelmuurtje's intellectual property rights are vested in any manner other than as agreed in the agreement. 4. If Buyer identifies an infringement of Speelmuurtje's intellectual property rights, or otherwise suspects a (possible) infringement of the IP rights and copyrights, Buyer shall notify Speelmuurtje thereof as soon as possible.
5. Any infringement by Client of Speelmuurtje's intellectual property rights will be penalized with a one-time fine of $17,000 (seventeen thousand dollars) and a fine of $575 (five hundred seventy-five dollars) for each day the infringement continues.

Article 18 – Confidentiality
1. Speelmuurtje and Client undertake to keep confidential all confidential information obtained in connection with an assignment. Confidentiality follows either from the assignment itself or from circumstances in which it can reasonably be expected that the information is confidential. 2. If Speelmuurtje is required, pursuant to a statutory provision or a court ruling, to provide the confidential information to a third party designated by law or by a competent court, and Speelmuurtje cannot invoke a right of non-disclosure, Speelmuurtje shall not be liable for any damages and Client shall not be entitled to dissolve the agreement.
3. Speelmuurtje and Client shall also impose the confidentiality obligation on any third parties they engage.

Article 19 – Privacy, data processing, and security
1. Speelmuurtje handles the (personal) data of Buyer and users of the website(s) with care and will only use it in accordance with the privacy statement. If requested, Speelmuurtje will inform the data subject accordingly. Questions about the processing of personal data and further information can be submitted by e-mail to info@speelmuurtje.nl.
2. If Speelmuurtje is required, pursuant to the agreement, to provide for the security of information, such security shall comply with the agreed specifications and a level of security that, given the state of the art, the sensitivity of the data, and the costs involved, is not unreasonable.

Article 20 – Complaints
1. If Buyer is not satisfied with the service or products of Speelmuurtje, or otherwise has complaints about the purchase agreement, Buyer is required to report these complaints as soon as possible, but no later than 2 weeks after the event giving rise to the complaint. Complaints can be submitted via info@speelmuurtje.nl with "complaint" as the subject line.
2. The complaint must be sufficiently substantiated and/or explained by Buyer for Speelmuurtje to be able to process it.
3. Speelmuurtje will respond to the complaint on its merits as soon as possible, but no later than within 7 working days of receipt of the complaint.
4. The parties will attempt to reach a joint solution.

Article 21 – Applicable law
1. Dutch law applies to every agreement between Speelmuurtje and Buyer. The applicability of the (CISG) Vienna Sales Convention is expressly excluded. 2. In the event of any dispute concerning the interpretation of the content and purport of these terms and conditions, the Dutch text shall always prevail.
3. All disputes arising from or in connection with the agreement between Speelmuurtje and Buyer shall be settled by the competent court of the District Court of Gelderland, location Nijmegen, unless mandatory law leads to the jurisdiction of a different court.